Consumers find user-generated content (UGC) more trustworthy than branded advertising by a wide margin. So why not use it to create beautiful social media content?
After all, coming up with diverse and effective visual content to keep your Instagram account active is challenging. And the platform is getting increasingly crowded. According to eMarketer, more than 75% of businesses surveyed plan to use Instagram as a marketing channel in 2020 so standing out in this crowd is not going to be easy.
Here’s how you can use UGC for your brand to help grow your Instagram presence.
#1: Collect, Organize, and Curate Your Brand Mentions
Obviously, the first step to collecting, organizing, and curating your brand mentions is to set up an efficient social media listening routine. There are many solid solutions to try; however, given the content-repurposing aspect of this strategy, Agorapulse is a good option because it offers a few handy task-management features.
Agorapulse’s Medium plan ($99/month) lets you add up to 10 social media profiles and two team members. So you can add your Twitter, Instagram, and LinkedIn accounts and several Facebook pages, all managed through a single dashboard in Agorapulse.
Once you’ve added your accounts, all of your brand mentions will be collected in your unified social media inbox.
#2: Obtain Permission to Reuse Customers’ Content
Anytime you decide to use any social media mentions to create more content for your brand, always ask permission. This step is crucial for many reasons, including:
- Avoiding legal issues.
- Preventing a reputation management crisis. Using other people’s content without permission can blow up.
- Building relationships with current customers or people who are talking about you online.
CrowdRiff found that 65% of people will give permission to use their social media content within 24 hours so it shouldn’t take long to hear back.
#3: Share Your Brand Mentions for More Awareness
According to ReviewTrackers, people are more likely to write a review of their negative experiences than their positive ones. This is the challenge any business has to deal with, regardless of niche.
One of the ways to approach this challenge is to do your best to publicize your positive reviews and mentions to somehow balance the online sentiment.
Here’s how you can use content-repackaging tactics to turn your brand’s social proof into powerful visual content for your Instagram account.
Turn Social Proof Into Visual Quotes
If your happy customers are spreading the love in words, you can still broadcast these positive reviews and testimonials to your Instagram account.
The easiest way to do this is to take a screenshot of the mention. Make sure you use the correct screenshot dimensions so it will look good as an Instagram update. The free image-cropping tool from Placeit makes this easy with its presets for Instagram updates and stories.
WPXhosting uses this technique to curate happy customer reviews from all over the web into their wall. In an unexciting niche like web hosting, this is a brilliant use of an Instagram channel.
A more creative way to approach this tactic is to put together a visual quote, an image overlaid by the review or testimonial. With a tool like QuotesCover or Quotes Creative (or any of these alternatives), you can turn any text mention into an attractive visual quote.
Here’s the strategy we use to publicize Twitter testimonials to our Instagram account:
- Like all positive brand mentions you receive on Twitter to collect them in one place.
- Put together nice-looking visual testimonials to publish on Instagram from time to time.
Of course, in most cases, you can’t limit your Instagram profile to visual testimonials only, unless you want to lose your followers’ attention. However, it’s nice filler content to publish once or twice a month.
Feature User-Generated Content in a Story
And unlike Instagram updates, stories let you add clickable links, which can be a massive traffic-driver. Clickable links inside stories are available to both personal and business profiles that are verified and have more than 10,000 followers on Instagram.
With a tool like the free iPhone app StoryBoost, you can create an Instagram story using your customers’ pictures, as well as positive brand mentions. The app’s templates, animations, and stickers make it easy to create an engaging Instagram story.